Senior Manager, Commercial Product Member Experience

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Sr. Manager, Member Experience is responsible for supporting execution of member experience initiatives for new and enhanced payor-focused products and capabilities. This individual contributor role partners across product, design, marketing, and communications teams to help translate experience strategy into coordinated plans, member-facing communications, journey improvements, and aligned execution. The role is accountable for driving progress across a defined scope of work, helping ensure that member experiences are clear, connected, and consistent across products and interactions.

** The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location

Key Responsibilities

Support execution of member experience initiatives across new and existing payor-focused products and capabilities

Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities

Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives

Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work

Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context

Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams

Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed

Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work

Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Required Qualifications

7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience

Experience supporting healthcare, payor, digital product, or customer experience initiatives

Ability to translate experience direction into coordinated plans, communication support, and execution activities

Experience working across product, design, marketing, and communications in a matrixed environment

Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials

Strong project management, prioritization, and organizational skills

Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders

Strong judgment and attention to detail in fast-moving, cross-functional work

Success Profile
The strongest candidates for this role will bring:

A practical, execution-oriented mindset

Strong coordination and follow-through across multiple teams

Good judgment in turning direction into organized action

Clear communication and strong attention to detail

Comfort operating independently without formal authority

A strong appreciation for how communications and experience details shape…