Health Links Nurse Team Leader

Shape healthcare in Winnipeg as a Nurse Team Leader at Health Links. This in-person role requires contact center triage expertise and leadership capabilities within a supportive team environment.

The position is designed for a seasoned nurse with at least three years of recent experience in contact center telephone triage. Potential candidates ideally possess a Baccalaureate of Nursing and registration with CRNM. Responsibilities include coaching staff, managing large volumes of calls, and ensuring quality customer service in a dynamic setting.

Key Responsibilities:

• Lead team in telephone triage and patient guidance

• Coach and educate staff on best practices

• Collaborate with interdisciplinary teams for quality care

• Manage call volumes while ensuring administrative quality

• Participate in skills assessments during evaluations

Requirements:

• Minimum 3 years in contact center triage

• Current CRNM registration required

• Baccalaureate of Nursing preferred

• Computer proficiency is necessary

• Fluency in English is essential, French preferred

Contribute to elevating health services in Winnipeg through strong leadership and patient-centered care.
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