Quality Assurance Complaints Specialist

Elevate healthcare standards as a Quality Assurance Specialist - Complaints at Cardinal Health Canada. Focus on regulatory compliance related to product complaints and elevate customer satisfaction.

This position requires you to manage complaints from inception through resolution while ensuring alignment with Health Canada regulations. Ideal candidates will have a Bachelor’s degree or relevant experience and knowledge of various medical device regulations. You will play a crucial role in logging complaints, conducting investigations, and maintaining clear communication with stakeholders to foster improvement.

Key Responsibilities:

• Oversee complaint logging, investigation, and customer responses

• Determine reportability using the Decision Tree framework

• Submit mandated Health Canada reports timely

• Work collaboratively with various business units

• Create metrics for continuous improvement insights

Requirements:

• 0-2 years of experience in quality assurance preferred

• Background in related disciplines required

• Understanding of regulations and compliance mandatory

• Experience with analytical tools like Excel desired

• Excellent written and verbal communication skills

Utilize your skills in quality assurance to enhance healthcare service at Cardinal Health Canada.
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