Analytical Quality Assurance Analyst

Join Aplin as a detail-oriented Quality Assurance Analyst, ensuring service excellence in Winnipeg. This role requires monitoring interactions and providing coaching for continuous improvement.

We are actively seeking a Quality Assurance Analyst to help elevate customer service standards. Candidates must have at least one year in customer service, equipped with adept analytical capabilities to evaluate quality assessments. In this role, you will conduct evaluations across various platforms and prepare reports to support team performance initiatives.

Key Responsibilities:

• Evaluate customer interactions across multiple channels

• Conduct quality assessments using established standards

• Provide coaching and feedback to customer service staff

• Prepare quality assurance reports for review

• Collaborate with management to identify performance improvements

Requirements:

• High school diploma or equivalent is required

• At least 1 year customer service experience needed

• Previous Quality Assurance experience preferred

• Proficient with Excel and Word applications

• Exceptional verbal and written communication skills

Step into this role with Aplin to enhance customer interactions and quality metrics!
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