Quality Analyst & Trainer for Service Team

Lead training and quality assurance initiatives as a Quality Analyst & Trainer with the Life & Disability Services Team in Winnipeg. This hybrid position emphasizes mentorship and training on quality reviews.

You will enhance the training experience for the Life & Disability Services Team while maintaining high-quality standards. Responsibilities include developing new materials and conducting quality assurance assessments. Your expertise will help ensure exceptional client service while you provide targeted coaching and mentorship to team members.

Key Responsibilities:

• Perform daily quality reviews on completed work tasks

• Develop and enhance training materials and checklists

• Mentor trainees and existing team members effectively

• Share feedback and recommendations for ongoing improvement

• Analyze trends to guide future training programs

Requirements:

• Minimum of 3-5 years in a training or adult education role

• Background in group benefits or the insurance industry

• Excellent communication and organizational skills

• Detail-oriented with strong analytical abilities

• Bilingualism (English/French) is an asset

Elevate training standards while ensuring quality service through your role in this innovative team.
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