IntouchCX is seeking a Quality Assurance Analyst to monitor CSRs and Tier 2 teams across Voice, Email, Chat and Social to ensure adherence to quality standards and procedures. In this role you will coach on service quality, complete weekly QA and coaching reports, provide floor support, participate in calibration meetings and help resolve escalated issues with Team Leaders.
Strong communication, high school diploma, 1–2 years QA experience preferred, and ability to multi-task in a fast-paced
We are seeking a motivated Customer Service QA Coach & Floor Support to join IntouchCX in Winnipeg, MB, Canada.
Are you ready to take on the Customer Service QA Coach & Floor Support role at IntouchCX?
We would love to welcome a new Customer Service QA Coach & Floor Support to our organisation in Winnipeg, MB, Canada.
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