Residential Manager

Responsibilities:

• Be our first point of contact for all prospective applicants and existing tenants of the property
• Field inquiries via telephone, email, and other means of contact, showing units, taking applications and deposits
• Inspecting suites when tenants move in and out and processing move in/out documentation
• Routine site administration using Microsoft 365:
  Outlook, Word, Excel, Teams, One Drive, Yardi, and other site-specific programs
• Collecting rent, including arrears, processing payments, and serving eviction notices as directed by head office
• Administration of site security and key systems
• Delivering of notices and tenant correspondence
• Delivery of monthly renewals, and regular follow-up afterwards to assist with turnover tracking and re-marketing
• Daily walk-through of the building, grounds and property
• Communicate with head office when additional support is needed from outside maintenance or contractors.
• Daily inspections and cleaning of common areas including hallways, elevators, stairwells, mechanical rooms, front vestibule, garbage room, and surrounding grounds.
• Snow clearing from sidewalk areas throughout the property
• Available for 24 hour emergency on-call

• High School Diploma or equivalent
• Must provide a clean criminal record check
• Previous resident manager or maintenance experience would be considered an asset
• Strong communication skills, both oral and written
• Ability to develop and sustain cooperative working relationships; team player
• Effective time management, able to work under pressure and meet tight deadlines
• Intermediate skills in Excel, Word, and other Microsoft Office programs
• Must be bondable; able to pass a background security check