Retail Customer Experience Agent

Position: Indigo Retail Customer Experience Agent
Join Indigo as a Retail Customer Experience Agent to create lasting connections and foster joy through engaging storytelling. Flexible shifts may include early mornings and late nights.

This vital role at Indigo is centered on enriching the customer journey and creating a culture of passionate reading. Your contributions will include daily store operations, conducting inventory, and ensuring a aesthetic product arrangement. By connecting deeply with customers, you will embody Indigo's mission of spreading joy through books and stories.

Key Responsibilities:

• Manage store operations pre- and post-opening

• Execute inventory cycle counts and stock replenishment

• Drive visual merchandising excellence in the store

• Create a warm, welcoming shopping environment

• Keep customer feedback in focus while engaging

Requirements:

• Specialization in retail or customer experience preferred

• Flexible and willing to cultivate new skills

• Committed to exceptional service delivery

• Ability to lift medium to large items safely

• Bilingualism necessary in Québec; other languages advantageous

Embrace this role to help Indigo innovate customer experiences and enrich lives through the love of books!
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