Floor Leader - St. Vital

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. On the shop floor, you will inspire and lead a team of sales associates to exceed their goals, create a positive customer experience, and maintain operational excellence.

• Driving Sales: Utilize the Store Force dashboard to coach the sales team, adjust shop floor structure, and meet/exceed sales goals.
• Customer
  
  Experience:
  
  Deliver world‑class customer service on the shop floor, conduct product demonstrations, and exceed daily sales targets.
• Building the Brand: Educate customers on Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) and host store‑community initiatives.
• Product Passion: Deepen product knowledge continuously and make informed recommendations for every customer need.

• Development: Train and coach Sales Ambassadors and peers in effective sales techniques and product knowledge; continuously improve your own skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team perspectives on DEIB, and foster a sense of belonging.

• Cash Handling and Store Opening/Closing: Manage cash transactions, reconcile drawers, prepare deposits, and secure the store.
• Time and Attendance: Model punctuality, monitor breaks, and keep the team informed with daily communications.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store layout.
• Stock and Inventory: Train the team on inventory best practices and adjust displays based on sales.
• Policies and Procedures: Ensure compliance with company standards for opening/closing, product integrity, respectful workplace, and health & safety.

• Required:
  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory coaching, and problem‑solving in a fast‑paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate evenings, weekends, and holidays.
• Preferred:
  • Consultation‑based customer service experience.
  • Experience analyzing sales metrics.
  • Experience in skincare or cosmetics.
  • Cross‑cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French or other languages.

St. Vital Pay: $18.70 CAD – $18.70 CAD

Lush Handmade Cosmetics participates in E-Verify in certain U.S. states and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil‑Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. We commit to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92.