Customer-Focused Service Team Member

Become a valued Customer Service Team Member age customers, enhance their shopping experience, and ensure efficient checkout in our retail store environment.

As a Service Team Member at Michaels, you will be pivotal in assisting customers with product location and providing solutions. You’ll also help facilitate independent processes like Buy Online Pickup in Store (BOPIS) and manage merchandise recovery tasks.

Your role involves adhering to company standards while promoting the Rewards program to enhance customer loyalty.

Key Responsibilities:

• Assist customers in locating products and offering solutions

• Provide a fast and friendly checkout experience

• Educate customers on Rewards program benefits

• Participate in merchandise recovery and store maintenance

• Support Omni channel processes like BOPIS and SFS

Requirements:

• Previous retail or customer service experience preferred

• Ability to stand for long periods and lift heavy items

• Strong interpersonal skills and positive demeanor

• Capable of performing tasks involving physical movement

• Flexible with work hours including nights and weekends

Bring your dedication to customer service and help create a great shopping experience at Michaels.
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