District Operations Manager, West

We have a current opening for a District Operations Manager and are actively reviewing applications.

The District Operations Manager leads retail execution and delivers commercial KPIs across an assigned territory. You'll develop and implement territory-level strategies across key retail channels including Food, Drug, and Mass while managing a team of Sales Representatives and Merchandisers and building strong relationships with customers, distributors, and brokers.

This role is the critical link between head office and the field. You'll own regional budgets, uphold brand standards, and use data to drive smarter decisions — all while ensuring consistent, high-quality in-store execution.

In some cases, this role may also include direct account responsibility for smaller accounts.

• Manage regional budgets in line with business objectives and retail execution priorities
• Develop and oversee field overhead and trade investment budgets
• Track spending, ensure compliance, and recommend adjustments based on field realities

• Build and execute territory strategies aligned with regional sales and merchandising goals
• Contribute store level insights to annual and seasonal planning
• Identify opportunities to drive incremental sales and improve shelf presence

• Manage in-store pricing and promotional execution in line with customer agreements
• Support the sales forecasting process with accurate field data on stock levels and freshness risks
• Partner with Finance on credit management and issue resolution
• Monitor in-store compliance with freshness and quality standards

• Own your territory ensuring optimal coverage and consistent execution across all store types and product lines (everyday and seasonal)
• Lead the development of regional 'Perfect Store' plans in partnership with the Sr Retail Operations Manager and Director of Retail Operations
• Use SAP C4C analytics and store data to define, realign, and optimize territory coverage
• Lead and coach a team of 10–12 third-party Sales Rep/Merchandisers, providing daily direction and performance tracking
• Develop and implement call procedures and merchandising principles tailored to your territory
• Conduct regular field visits, audits, and scorecard reviews to ensure KPIs are met

• Act as the primary liaison between the commercial office and the field
• Consolidate and report on field performance, highlighting wins, gaps, and opportunities
• Provide regular updates on 'Perfect Store' KPIs and retail scorecards
• Ensure timely issue resolution and swift execution of tactical changes at store level

• Recruit, manage, motivate, and develop a team of 10–12 third-party merchandisers
• Set clear performance expectations and hold your team accountable for results
• Support the development of retail operations training programs

• Bachelor’s degree with 4+ years experience working within the CPG/FMCG industry
• Extensive knowledge of retail merchandising and best practice
• Skill in working effectively with a wide range of constituencies in a diverse community (suppliers, customers, associations, brokers)
• Skill in negotiating and managing contractual arrangements
• Skill in budget preparation and fiscal management
• Skill in fostering a cooperative work environment
• Skill in planning, organizing, and implementing a range of sales promotion programs and/or events
• Skill in coordinating and organizing effective meetings
• Skill in time management and prioritization of tasks
• Knowledge of Ferrero Group freshness objectives/best practices
• Experience with category management and trade marketing
• Experience with managing and delivering on forecasts
• Experience with managing and delivering on trade spend budgets
• Extensive knowledge of MS Office and CRM tools
• Promotion planning and merchandising ability
• Knowledge of Canadian retail and distribution network

Artificial Intelligence Disclosure

As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support…