Retail Store Manager

Job Overview

The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities.

All Retail Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Core Competencies & Requirements

• Accountability and dependability.
• Ethics and integrity.
• Excellent customer service skills.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train, coach, mentor and motivate staff.
• Inventory management skills.
• High level of proficiency with Microsoft Office.
• Strong communication skills (verbal & written).
• Strong customer service and troubleshooting skills.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Professional, responsive, and positive work attitude.
• Meticulous records maintenance skills.

Job Duties

• Foster, develop, and motivate high performing customer success teams in a rapidly changing/growing environment.
• Ensure all customer complaints are addressed and handled professionally.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
• Maintain adequate stock through efficient inventory management and optimization.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Ensure processes are maintained for checking deliveries and packaging slips
• Verify invoices against packaging slips and track all expenditures.
• Ensure merchandise is always presented neatly and that items are priced and priced correctly.
• Manage pricing in a product's life cycle by taking seasonal changes into account.
• Authorize all customer refunds.
• Authorize all employee discounts.
• Provide management with required sales, staff, and other assigned productivity reports.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Record visa and debit accounts.
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Competitive bonus elements with short-term and long-term incentives
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Minimum of 3 years work experience in the retail industry.
• Minimum of 1 year work experience in a supervisory role in a retail environment.
• Experience in all aspects of customer service.
• Clear criminal record.
• Provincial Cannabis Certification.
• Ontario Only - Cannabis Retail Manager License, preferred.

Working Conditions

• Some travel may be required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Ability to lift 25 pounds.
• Overtime as required.