Customer Experience Assistant Manager Retail

Shape exceptional customer experiences as a Retail Assistant Manager at Staples Canada, guiding teams and resolving escalated situations. Build stronger customer partnerships.
In this retail management position, you will coach associates toward customer and sales-focused service. You will engage customers, recommend tailored products and services, and support business relationships. The role combines team development, communication, and operational execution.

Key Responsibilities:

Engage customers and provide tailored products and services
Guide teams toward seamless customer experiences
Maintain daily communication with the team
Manage performance appraisals and career action plans
Ensure compliance with policies, privacy, and Health & Safety
Requirements:
Two to three years of retail management experience
Direct accountability for sales and service targets
Customer and sales-focused team leadership experience
Ability to inspire through communication skills
Ability to prioritize, organize, and multitask
Use customer experience leadership, communication, and coaching skills to support Staples Canada associates and lasting customer partnerships.