Lead Guest Services Cashier

Lead guest services with transaction expertise at Pilot Company, guiding cashiers while supporting quality service across a travel center shift.

This Lead Guest Services Team Member processes merchandise and fuel transactions while coordinating one-to-two cashiers. The position requires retail operations knowledge, customer service skills, and proficiency with calculators, computers, and other equipment. It also supports travel center functions and communicates operational issues to management.

• Lead one-to-two cashiers during merchandise and fuel transactions
• Complete end-of-shift reports and closing procedures
• Determine break schedules and team member placement
• Handle guest complaints and resolve team member conflicts
• Assist with stocking, coffee, deli, showers, and restrooms

• Previous retail operations experience or working knowledge
• Incredible customer service and customer-focused culture support
• Proficiency with calculators, computers, and other equipment
• Ability to interact with team members, customers, vendors, and representatives
• Flexible availability for nights, days, weekends, and holidays

Bring retail operations, cashier leadership, and customer service skills to Pilot Company’s guest services team.