Account Manager

Account Manager –Canada (Winnipeg / GTA)

Location – Remote

Salary Range - $70,000- $100,000 CAD + Commission

Travel Required – Up to 75%

Classification – Exempt

Auto Alert Driven by Pure Cars is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.

About Auto Alert Driven by Pure Cars

Auto Alert Driven by Pure Cars offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, Auto Alert Driven by Pure Cars is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. Auto Alert Driven by Pure Cars's mission is to empower innovative automotive partnerships to improve data-driven customer experiences.

Auto Alert Driven by Pure Cars is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.

Role Description

The Account Manager is a consultative, proactive engagement position with the primary responsibility of client retention and success. You are responsible for enhancing client knowledge and usage of the Auto Alert Driven by Pure Cars platform(s) in a consultative and empowered, pro-active approach. You will be charged with client retention, market growth, and maintaining strong relationships with your assigned dealer partners.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.

Essential Functions of the Position

• Assume lead point of contact for dealership once dealership has launched
• Travel as necessary to maintain in-store dealership presence
• Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
• Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of Auto Alert
• Consult and strategize with client leadership monthly
• Enhance client knowledge and usage of the Auto Alert programs
• Hold dealerships accountable for utilizations
• Ensure plans for Auto Alert Driven by Pure Cars training within the dealerships are completed and accounts are properly maintained
• Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with Auto Alert Driven by Pure Cars's established policies and procedures
• Provide best practices and troubleshooting suggestions
• Educate and assist clients in utilizing Auto Alert Driven by Pure Cars resources and guide customers to the appropriate location for training
• Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
• Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
• Assist Accounting team with billing inquiries, invoicing, and accounts receivable
• Partner with Training team in completing training sessions as needed
• Other duties as assigned

Your Impact and Experience

• Bachelor’s degree required
• Minimum 5+ years of high-level automotive experience preferred
• Customer service/support experience preferred
• Strong computer software literacy
• Knowledge of…