Sales Operations Analyst

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canadau
2019s Best Managed Companies program. We are proudly Canadian and committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes and nearly 700 employees, we currently have an exciting opportunity on our Sales team for the right candidate.
Because when it comes to great people, there's always room for one more.

Reporting to the Sales Operations & Analytics Manager, the Sales Operations Analyst is responsible for the analysis, reporting, and operational support that keep the Sales organization running effectively and efficiently. This role supports the systems and processes that underpin Sales - including forecasting, pipeline reporting, conversion analysis, territory and capacity data, and the reporting used by Sales leadership and the Executive Leadership Team.

You will work closely with Sales Managers and cross-functional partners in Marketing, Finance, and Implementation to ensure data integrity, accurate reporting, and strong sales productivity in a high-volume, SMB-focused payroll SaaS environment.

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to "Pay it Forward".
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more!

• Sales Reporting & Analytics – Build and maintain Power BI dashboards and executive scorecards that provide visibility into sales performance, pipeline health, and revenue trends. Write DAX formulas for complex KPIs, time intelligence calculations, and comparative period analysis. Analyze funnel health and conversion rates at each stage, track key sales KPIs including pipeline coverage, win rates, sales cycle length, and account executive productivity, and deliver clear insights and recommendations to Sales leadership and the Executive Leadership Team.
• Pipeline Management & Forecasting – Prepare and maintain weekly, monthly, and quarterly forecast reporting for review by the Sales Operations & Analytics Manager and CRO. Identify pipeline gaps, slippage risks, and coverage requirements. Analyze pipeline stage conversion and deal velocity, and maintain the territory and pipeline data that Sales Managers depend on to execute their plans.
• Territory & Capacity Support – Support territory modeling and capacity analysis, creating and maintaining the data and models that keep account distribution equitable and aligned with sales capacity and growth targets.
• Apply data science to territory design – using Python, geospatial analysis, and clustering algorithms to build balanced territories optimized across rep workload, revenue potential, and geography. Support quota-setting and capacity planning by preparing the underlying data and models.
• Systems & Sales Process – Maintain CRM data quality, pipeline hygiene, and reporting standards across the Sales organization. Help document and maintain the end-to-end sales process to support consistency and scale. Support change initiatives by defining process impacts, systems updates, and success metrics. Monitor tool usage to ensure it accurately…