Security Operations Centre Operator - Shopping Mall

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Professional Security Operations Centre Operator at a Shopping Mall site in Winnipeg, MB.

Job Title:
Security Operations Centre Operator

Job Location:
Winnipeg, MB

Job Type: Full-Time

Pay Rate: $23 per hour

Shifts:
Sunday
- Monday
- Full Availability Required.

Overview:

Allied Universal is seeking an experienced Security Operations Centre Operator to oversee security operations at our Canadian site in Winnipeg, Manitoba
.

FUNCTIONALRESPONSIBILITIES:

• Act as the primary point of contact to coordinate the dispatching of the Contractor’s Personnel and where necessary the Manager’s operations personnel to calls for service as required, which includes operating two-way communications systems;
• Monitor CCTV cameras (if applicable) to ensure the smooth operation of the Property and to follow up on reported incidents or suspicious activity;
• Coordinate incident response, including activating emergency services, directing security/operations personnel on required actions during incidents and actual or potential emergency situations and threats, following established procedures
• Maintain logs on the activities of security and operations personnel in the field to facilitate effective record-keeping;
• Review CCTV recorded data for follow-up by law enforcement and supervisors;
• Answer and follow up appropriately on all incoming telephone calls to security;
• Monitor and disable or enable as appropriate fire alarm and sprinkler systems as required;
• Deal with the public, tenants and contractors regarding lost and found, key issues and other security or operations-related inquiries;
• Comply with procedures in the Security Operations Centre to ensure all activities comply to company policies, standard operations procedures, laws and legislation
  
  Coordinate the activities of third-party contractors, from initial issue of s to the monitoring of work practices to ensure optimum life safety; and
• Monitor alarms for Manager’s systems (if applicable).

COORDINATIONRESPONSIBILITIES:

Provide verbal or written direction, or both, (as authorized) to the Contractor’s Personnel and where appropriate, the Manager’s operations personnel in respect to the following:

• Proficiency in coordinating the field activities of security personnel, including issuing patrol duties, assigning calls for service, allocating breaks and dispatching personnel as required;
• Coordinating the activities of security, operations and other site personnel during security- and safety-related incidents via CCTV (if applicable) and two-way communication devices;
• Coordinating security and operations personnel activities in response to actual or potential emergency incidents as per the guidelines set out in the Manager’s Standard Operating Procedures; and
• Controls access to the security office and control center area at the Property.

EDUCATIONAL REQUIREMENTS:

• Completion of grade 12 diploma or equivalent;
• Prior work experience in a customer service environment is a definite asset;
• Previous experience working as a security guard (or equivalent) is of benefit;
• WHMIS and other safety courses an asset;
• First Aid and CPR training is required;
• Provincial security license;
• Certification required for Intervention & De-escalation.

EXPERIENCE&GENERALSKILLREQUIREMENTS:

• 3-4 years security and life safety-related experience preferred;
• Basic knowledge of fire alarm and life safety and associated systems;
• Ability to learn and willingness to take job-related courses in operations/systems/security disciplines;
• Fire-fighting or other emergency response experience an asset;
• Excellent customer service…