Housing Mentor - First

Position: Housing Mentor - Housing First
About the Opportunity
Housing First is a strength-based approach to supporting people with a history of housing instability and multiple challenges, including youth aging out of care, mental health concerns, substance use, and other issues. The Housing Mentor works in collaboration with the Housing First team to support the daily operations and needs of participants aged 18–30. The role focuses on building trusting, respectful, person-driven relationships, providing individualized, asset-based, and trauma-informed support within a trauma resilience framework.

Primary Responsibilities

Develop supportive relationships with participants

Provide daily and weekly ongoing contact with participants

Assist participants with understanding their tenancy rights and responsibilities

Support participants with maintaining living areas

Develop relationships with landlords while advocating on behalf of the participants

Mediate issues between participants and landlords, including follow‑up after complaints and evictions

Supporting individuals to:

Define and work toward their individual goals

Access basic needs

Access income support

Obtain and maintain tenancies

Complete applications

Access information

Participate in activities of daily living

Work as part of the team to ensure consistency in supporting the participant in achieving their goals

Work effectively with partnering agencies

Complete tasks and administrative duties, including entering information into the HIFIS database in a timely and professional manner

Ensure that all receipts for items purchased with program funds are collected and forwarded to the Case Manager

Write clear, concise and accurate documentation, including incident reports and contact notes

Qualifications

Post‑secondary education in relevant social services or a combination of work and/or life experience

Demonstrated understanding of the issues and concerns of Indigenous peoples

Demonstrated knowledge of cultural awareness, anti‑oppressive and trauma‑informed best practices

Knowledge and experience with diverse cultures and socio‑economic backgrounds

Knowledge of community resources for homelessness, health, mental health and substance use

Knowledge of legislation around Housing, Health, Income Assistance and Benefits

Knowledge of Strength‑based philosophy and solution‑oriented approach; understanding of crisis intervention, harm reduction framework and conflict resolution skills

Ability to work independently as well as within a team

Ability to provide person‑centered care and meet people where they are at

Strong interpersonal skills

Ability to be flexible with schedule based on program and participant needs (days, evenings and weekends)

Willingness to obtain necessary training as per the organization’s training policy, including Crisis De‑escalation, Applied Suicide Intervention, Colonization Awareness, and Child Development

Emergency First Aid and CPR Level C, or willingness to obtain

Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry check with acceptable Prior Contact checks, and a clear Adult Abuse Registry check, all done within the last 3 months

Valid driver’s license and acceptable driver’s abstract (subject to approval)

Access to a personal vehicle for work (required)

Salary Range
$20.05 – $23.86 per hour, dependent upon qualifications.

Hours of Work
Full‑time (Permanent) – 37.5 hours per week, including days, evenings, and weekends.

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