Drop In Support Staff

ABOUT US

Siloam Mission is a Christian-based non‑profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

This position will provide direct support to community members using trauma‑informed and culturally safe practices.

• Provide direct support to community members accessing Siloam Mission’s Drop‑In services (i.e., meals, entrance, clothing, volunteer clean‑ups, mail, etc.).
• Incorporate a Housing‑Focused approach and monitor the Behavior Based approach.
• Assist community members with their needs.
• Respond to emergency situations that occur in the Drop‑In.
• Support the team in the daily clean‑ups in the drop‑in area.
• Prepare and complete incident reports, daily logs and other required documents and reports.
• Provide orientation of the Drop‑In to Volunteers.
• Incorporate a Housing‑Focused approach and monitor the Behaviour Based approach.

• Post‑secondary education in relevant social services or an equivalent relevant experience.
• 1-2 years of experience working with diverse populations or similar work setting.

• Excellent interpersonal skills and the ability to form relationships.
• Capable of working with a diverse staff team and promoting inclusion and cultural awareness in the workplace.
• Good understanding of colonization and its impact on Indigenous peoples.
• Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid; preferred experience working with HIFIS4 is an asset.
• Demonstrated knowledge of Cultural Awareness, Anti‑Oppressive Practice, Trauma‑Informed best practices.
• Knowledge of community resources for homelessness, health, mental health and substance use; and harm reduction.
• Knowledge of Housing First Principles and housing resources.
• Ability to mitigate and respond to threats to safety and security of staff and community members.
• Ability to work within a harm reduction framework.
• Ability to communicate appropriate professional boundaries.
• Ability to lead a small team of volunteers.
• Ability to work in a fast‑paced, high‑pressure environment, and strong ability to make quick decisions.
• Excellent critical thinking and problem‑solving skills.
• Excellent written and oral communication skills.
• MS office and data entry skills.

• Works closely with Drop‑in Staff, Community Members, Volunteers and various departments of Siloam Mission.

• Hours of Work:
  • POSITION 1:
    Sunday – Thursday, 6:00 am – 2:30 pm
  • POSITION 2:
    Sunday – Thursday, 12:30 – 9:00 pm
  • POSITION 3:
    Wednesday – Sunday, 6:00 am – 2:30 pm
  • POSITION 4:
    Wednesday – Sunday, 12:30 – 9:00 pm
• Work requires standing, walking over extended periods of time.
• Periodic lifting of up to 50 lbs occasionally.
• Hours vary and will include days, evenings and weekends.
• Overtime may be offered when necessary.
• Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.

• The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow‑up reviews as a learning opportunity.
• Provides a safe environment by ensuring adherence to Workplace Safety and Health, Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near‑misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility’s Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services.…