Overnight Shelter Support Staff; Term

ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.

This position will work as part of a team to provide direct support to community members in Siloam Mission’s low‑barrier emergency overnight shelter using trauma informed, behaviour based, and culturally safe practices. The Support Staff will work twelve (12) hour overnight shifts with a focus on safety and meeting the immediate needs of participants.

• Provide direct support to community members accessing Siloam Mission’s emergency overnight shelter services;
• Assist community members with their needs where possible and within the scope of the emergency overnight shelter (e.g. responding to questions, connecting with supports, providing nutrition and clothing);
• Prepare and complete incident reports, daily logs and other required documents and reports;
• Ensure the safety and security of all individuals, including personal safety, by actively monitoring, assessing, and confirming that safety measures are followed;
• Demonstrate harm reduction practices;
• Incorporate a Housing‑Focused approach when working with community members;
• Use a Behaviour‑based approach while providing support to community members, and Restorative Practices when dealing with behavioural issues;
• Respond appropriately to emergency situations that occur within the emergency overnight shelter;
• Perform general housekeeping duties, such as cleaning floors, cleaning and sanitizing bathrooms, emptying garbage cans, etc.;
• Participate in and complete all mandatory and recommended training as per Siloam Mission standards;
• Adhere to all Siloam Mission policies and procedures;
• Represent Siloam Mission in a professional manner through embracing our Mission and Values;
• Confirm community members take all personal belongings and baggage upon exit to ensure readiness for Drop In opening.

• Post‑secondary diploma in relevant social services or equivalent relevant experience;
• Minimum 1 year experience working effectively with marginalized populations experiencing homelessness, and ability to build trust and rapport with diverse populations;
• Experience working with individuals with mental health struggles and/or addictions an asset;
• Certification in or demonstrated knowledge of Cultural Awareness, Anti‑Oppressive Practice, NVCI, ASIST, First Aid, Mental Health First Aid, Trauma Informed best practices a strong asset;

• Experience supporting individuals who have experienced mental health challenges, addictions and trauma;
• Knowledge of harm reduction practices and ability to work within a harm reduction framework;
• Knowledge of community resources for homelessness, health, mental health and substance use;
• Demonstrated knowledge of cultural awareness, anti‑oppressive practice, and trauma‑informed best practices, including awareness of colonization and its impact on Indigenous peoples;
• Ability to work respectfully and inclusively with people of diverse abilities, backgrounds, and life situations, while promoting a welcoming and culturally aware environment;
• Skill in interpreting verbal and non‑verbal behavior to understand others’ feelings, needs, values, and opinions;
• Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness;
• Ability to stay calm and solution‑focused during conflict, crisis, emergencies, hostility, or high‑pressure situations;
• Warm, empathetic, and patient communication style that builds trust and rapport;
• Exception…