Shelter Overnight Team Lead

About The Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing‑first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community.

Since 1972, MSP has been providing a range of services to Winnipeg’s most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self‑determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti‑Oppression, is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

TITLE
:
Shelter Overnight Team Lead
LOCATION
: 637 Main Street
DEPARTMENT
:
Drop In & Shelter
REPORTS TO
:
Manager, Shelter
DIRECT REPORTS
:
Support Workers
STATUS
:
Full‑time, Permanent
HOURS OF WORK
:
Nights (23:30 to 08:00)
WORK DAY
:
Weekdays and Weekends
WAGE RANGE
: $23.79 - $26.26

Main Street Project (MSP) operates a low‑barrier, housing‑first emergency shelter offering 120‑bed facility and drop‑in space with a harm reduction focus, open 365 days a year. Our services are free to use and are offered on a first come, first served basis. Low barrier means that we don’t require abstinence or sobriety as a condition to receive services. Our drop‑in offers food, beverages, a safe place to use the bathroom and/or take a shower, a safe place to be during extreme weather, the only daytime safe sleeping space for folks who sleep during the day, and access to clothing, harm reduction supplies as well as ongoing support for and pathways towards permanent housing.

Under the director of the Shelter Manager and Shelter Program Coordinators, the Shelter Team Lead is responsible for guiding, monitoring and leading the shelter staff while on shift. They are responsible for motivating their teammates as well as facilitating positive communication within the staff team. As a team leader, they will be the contact point for all team members on shift and will be the initial problem solver for any arising on‑shift concerns.

Leadership Responsibilities

• Create an inspiring team environment with an open communication culture
• Ensuring new staff are successfully onboarded and trained
• Listen to team members’ feedback and resolve any issues or conflicts or elevate to management when required
• Monitor on‑shift performance and attendance, identify training needs and provide coaching to staff, reporting updates to shelter leadership team
• Recognize excellent performance and show ongoing staff appreciation
• Monitor break times for shelter team
• Lead shift change ensuring appropriate staff coverage, role assignment and the passing of key information
• Provide on‑site leadership during incidents
• Provide direct supervision and day‑to‑day oversight to shelter support workers on‑shift including:
• Review the Housing Focused Resource Guide binder each shift to determine items to file or reprint.
• Reconcile inconsistencies between the paper tracking and excel sheet. Coach staff on proper documentation.
• Ensure HIFIS entries are accurate…