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Job Description & How to Apply Below
POSITION: Housing Case Manager
DEPARTMENT: Case Management
REPORT TO: Manager, Case Management
POSITION TYPE: Full-time, 6 months term
LOCATION:
637 Main Street
HOURS OF WORK: Days (07:30 to 16:00)
SHIFT
SCHEDULE:
Week 1:
Sun Mon Tues Wed Thurs Fri Sat – O D D D D D O
Week 2:
Sun Mon Tues Wed Thurs Fri Sat – O D D D D D O
JOB SUMMARY
The case management team is a key connection to outside organizations and participants seeking services. They work with individuals who access MSP services to identify, develop, implement, and assess self‑identified goals. Case managers work from a housing‑first, harm‑reduction, and trauma‑informed lens to support people in finding and maintaining housing, connecting them to primary care, income, addiction, and mental health supports, breaking down barriers, and advocating for participants.
Relationship building is the key function of this team.
KEY RESPONSIBILITIES
Provide ongoing case management support to assess progress and ensure the treatment plan is followed.
Develop and coordinate individualized care plans addressing short‑term and long‑term goals in collaboration with participants, interdisciplinary team members, and external partners.
Assess an unsheltered person’s needs, identify barriers, and develop strategies that facilitate the participant’s ability to meet identified goals.
Create and maintain a professional relationship with community members, including boundary setting.
Keep accurate, continuous, legible, and signed records including progress notes, checklists, correspondence, and journals in accordance with established protocols.
Work with involuntary participants and participants not capable of consent.
Apply ethics of case management in all participant relationships, including confidentiality, self‑determination, informed consent, and power balance.
Plan process and intervention with participant.
Identify and provide information and resources to participants:
Community resources
Rent and income assistance
Mental health resources
Indigenous organizations
Establish partnerships with landlords and service agencies, and advocate on behalf of participants.
Identify symptoms of suicide ideation and offer resources and support.
Create environments of cultural safety for participants.
Meet with participants both on‑site and in community.
Monitor, evaluate, and communicate progress of participants with the participants themselves, team members, and managers on a regular basis.
Maintain accurate and confidential electronic and file records, including statistical data.
Conduct crisis intervention as needed.
Attend program‑related community, coalition, and committee meetings.
OUTREACH DUTIES
Build effective relationships with encampment residents.
Coordinate with local agencies to provide services that meet the needs of residents.
Contribute to the development of a community that values cultural diversity.
Preferred experience with homeless outreach, working with homeless individuals/families, accessing a wide range of services, and familiar with overcoming barriers faced by homeless people.
HOUSING (THE BELL)
Provide a supportive and proactive approach to eviction prevention.
Create an open and welcoming environment for tenants to share housing concerns and address needs.
Review client risks or issues and utilize a team approach to identify an action plan.
Experience with palliative and after‑death care.
Experience with harm reduction in a supportive living environment.
MMIWG2S
Provide comprehensive case management services to families affected by MMIWG, demonstrating sensitivity to cultural nuances and diverse needs of Two‑Spirit individuals.
Establish and maintain supportive relationships with families, acting as a liaison between them and relevant law‑enforcement agencies, social services, and other community resources.
Facilitate cultural ceremonies, healing circles, or support groups to address the emotional and spiritual needs of affected families and individuals.
Collaborate with local Indigenous communities, Elders, and cultural advisors to ensure cultural perspectives are integrated into case management practices.
Contribute to the collection of data for research purposes to inform…
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