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Job Description & How to Apply Below
TITLE :
Shelter Overnight Team Lead
LOCATION : 637 Main Street
DEPARTMENT :
Drop In & Shelter
REPORTS TO :
Manager, Shelter
DIRECT REPORTS :
Support Workers
STATUS :
Full-time, Permanent
HOURS OF WORK :
Nights (23:30 to 08:00)
WORK DAY :
Weekdays and Weekends
WAGE RANGE : $23.79 - $26.26
About the Company
Main Street Project (MSP) is a community health centre dedicated to addressing social determinants of health, including addiction, physical and mental health issues, and homelessness. MSP employs housing‑first and harm‑reduction principles to provide a safe, respectful, and accessible place for individuals experiencing homelessness or at risk of it. Since 1972, MSP has offered emergency shelter, nutrition services, drug and alcohol withdrawal management, health advocacy, case management, housing support, food bank services, and a mobile outreach program.
Position Summary
MSP operates a 120‑bed low‑barrier emergency shelter that is open 365 days a year with a harm‑reduction focus. The shelter operates on a first‑come, first‑served basis and does not require abstinence or sobriety as a condition of service. The Shelter Overnight Team Lead guides, monitors, and leads shelter staff while on shift, motivating teammates, facilitating positive communication, and acting as the initial problem solver for on‑shift concerns.
Key Responsibilities
Leadership Responsibilities
Create an inspiring team environment with an open communication culture
Ensure new staff are successfully onboarded and trained
Listen to team members’ feedback, resolve issues or conflicts, or elevate to management as needed
Monitor on‑shift performance and attendance, identify training needs, and provide coaching to staff; report updates to the shelter leadership team
Show ongoing staff appreciation for excellent performance
Monitor break times for the shelter team
Lead shift change to ensure appropriate staff coverage, role assignment, and passing of key information
Provide on‑site leadership during incidents
Provide direct supervision and day‑to‑day oversight to shelter support workers on‑shift, including:
Review the Housing Focused Resource Guide binder each shift to determine items to file or reprint
Reconcile inconsistencies between paper tracking and excel sheets; coach staff on proper documentation
Ensure HIFIS entries are accurate and up to date
Review applications for accuracy and completion, and ensure they are filed appropriately
Ensure appropriate RL6s are completed
Ensure the Whiteboard and ToC documentation are accurate
Lead shelter restriction discussions according to the restriction policy
Ensure departmental and interdepartmental radio checks are performed at shift change
Pick up and file mail each weekday, monitoring for return‑to‑sender items and misfiles
Shelter Responsibilities
Provide support and resources to community members without judgement
Assist community members in planning, problem‑solving, and addressing immediate needs
Assist in participant‑centred care plans
Provide individual support as required for case management
Uphold community member rights and the shelter code of conduct
Ensure community members understand program processes and expectations
Respond to emergency situations, assessing, intervening, and documenting critical incidents per MSP policies and protocols
Monitor physical safety, ensuring medical attention is received when needed
Provide internal and external resource referrals and advocate for community members to access services
Assist with information filing, application submission, and community member intake per MSP protocols
Maintain accurate electronic and physical records per MSP policies and protocols
Submit agency‑required statistics accurately and on time
Maintain cleanliness of the program area per established duties
Communicate and collaborate with external partner agencies professionally
Manage community member intake per MSP policies and protocols
Prepare and distribute food in accordance with food handling guidelines
Provide clothing, hygiene, and harm supplies per MSP values
Monitor and restock program supplies
Oversee and facilitate laundry services
Respond and de‑escalate potentially aggressive situations per…
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