Community Support Worker

STATUS: Variable roles available:
Casual, Contract Part-Time and Contract Full-Time

DEPARTMENT: Programs and Services

WORK HOURS: Up to 37.5 hours/week, shifts vary with weekend availability required

SALARY SCALE: Starting at $24/hour plus benefits & RRSP Match for part- and full-time employees.

CLOSING DATE: October 9, 2026

PROJECTED

START DATE:

ASAP

Community Support Workers at NPDWC are the first point of contact between community members and the organization. They work in our daytime drop-in space providing support with meeting basic needs, resources and referrals, and any other needs that may arise. They also connect community members to more in-depth supports within the organization, including Outreach and Community Navigators. In addition, they perform reception/administrative duties, cleaning and sanitization, and other projects as assigned.

• Commitment to the mission, vision, and guiding principles of NPDWC: ability to work from a strength-based, culturally safe, harm reduction approach.
• Knowledge of the resources available in the community to women experiencing poverty, homelessness, domestic violence, and/or addictions.
• Knowledge of the current and historical effects of colonization on Indigenous people and experience supporting people to access traditional practices, reclaim culture, and navigate the unique barriers they face.
• Lived experience of overcoming housing insecurity, poverty and/or marginalization is welcomed and an asset.
• Valid Class 5 driver’s license with satisfactory Driver’s Abstract is an asset.
• Strong self-awareness, able to engage complex situations with clarity and respect for all.
• Strong conflict resolution skills; comfortable engaging with and de-escalating conflict.
• Strong background in community organising, with high level abilities in working with and across diverse individuals and communities.
• Ability to work with women, men, and children in a drop-in environment.
• Excellent organizational and time management skills, ability to multi-task and adapt to changing priorities.
• Demonstrated ability to support individuals experiencing a crisis or emergency.
• Strong oral and written communication skills, including knowledge and use of standard computer programs.
• Satisfactory Criminal Record and Child Abuse Registry Check.
• It is an operational requirement that this position be filled by a woman or gender-diverse person.
• Post-secondary education in community development, counselling, or other relevant discipline is an asset but not required.
• Valid First Aid & CPR certification or willingness to obtain certification.
• Valid Naloxone administration certification or willingness to obtain certification.
• Valid Food Handler’s certification or willingness to obtain certification.

• Follow NPDWC policies, procedures, and respect guidelines.
• Attend all team meetings, learning gatherings, training, and other events as needed.
• Engage in clear and effective communication.
• Welcome visitors into the Centre and continuously promote a community understanding of the Centre’s mission, vision, objectives, policies, programs, and services.
• Build relationships with drop-in participants and, where appropriate, help them navigate to other programs and services at NPDWC and/or to other partnering agencies.
• Data entry related to program requirements.
• Maintain cleanliness and sanitization of common spaces inside and outside the Centre.
• To act as the frontline liaison between participants and all programs and services.
• Provide consistent, high-quality, low-barrier access to services such as meeting basic needs, resources and referrals, providing information, engaging in events and activities, and more.
• Administrative duties such as answering phones, faxing, photocopying, etc.
• Respond to and document incidents in the drop-in as needed.
• Other duties as assigned, consistent with this job description and approved by Centre policies, procedures, and the Executive Director.