ServiceNow Developer

Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end‑to‑end expertise across various service offerings:
Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.

The Opportunity
Service Now Developer

Location:

Canada (Remote)

Position Overview
As a Service Now Developer, you will be responsible for the design, development, and implementation of solutions on the Service Now platform. You will leverage your experience with Managed Service Providers (MSP), TMF APIs, and Integration Hub to create robust and scalable solutions. Additionally, you will assist in developing Automated Test Framework (ATF) test cases, ensuring high‑quality deliverables.

Proficiency in Service Now ITSM, CSM, and ITOM is essential.

Must Have

Certified Application Developer (CAD) certification

Certified Technical Architect (CAT) certification

CIS (Certified Implementation Specialist) certification

Service Now Certified System Administrator (CSA) certification

Service Now micro certifications

Key Responsibilities

Design and develop custom applications, modules, workflows, and configurations on the Service Now platform.

Implement Service Now solutions integrating with TMF APIs and other external systems using Integration Hub.

Develop and maintain Service Catalogs, Service Portals, and Service Requests.

Integration And Automation

Utilize Integration Hub to build and manage integrations with third‑party applications and services.

Ensure seamless data flow between Service Now and other systems, particularly through TMF APIs.

Develop and implement ATF test cases to automate testing processes and validate functionality.

UI/Portal Development

Angular JS

Bootstrap

HTML/CSS

Service configuration/widgets

UI Builder

AJAX

Java script

Knowledge of different OOB portals/pages.

Web development technologies concepts.

Managed Service Provider (MSP) Experience

Leverage MSP experience to configure and manage multi‑tenant environments.

Ensure adherence to best practices and industry standards in MSP operations.

Provide support and maintenance for Service Now instances used by multiple clients.

ITSM, CSM, and ITOM Proficiency

Implement and manage IT Service Management (ITSM) solutions, including Incident, Problem, Change, and Request Management.

Develop Customer Service Management (CSM) solutions to enhance customer interactions and service delivery.

Implement IT Operations Management (ITOM) solutions, including Discovery, Service Mapping, and Event Management.

Quality Assurance And Documentation

Assist in developing comprehensive documentation for developed solutions, including technical specifications, user guides, and test plans.

Perform code reviews and ensure adherence to coding standards and best practices.

Troubleshoot and resolve issues related to Service Now applications and integrations.

Great To Have

Knowledge of TELUS enterprise systems

Understanding of IT concepts (Windows platform, integrations, web services, reports)

Compensation Range: CA $90K - CA $120K

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