Site Reliability Engineer

About the company  Our client is a Series B conversational AI company building voice agents for customer service. Its platform has been running in production since 2020 and handles millions of calls each month for enterprise customers. A small, senior engineering team works remotely across North America to build and improve the systems behind these interactions.
The role / why it matters  As Site Reliability Engineer, you will build and operate the platform that helps engineering teams deliver reliable AI products  will own critical infrastructure domains across CI/CD, developer experience, observability, and agent harness engineering, with room to shape how the platform evolves.
What you'll do   - Own and improve CI/CD pipelines, including caching, architecture, developer self-service, and deployment workflows.
- Build developer tools and platform capabilities that reduce toil and help engineering teams ship faster.
- Extend the agent harness, including continuous integration, sandboxes, guardrails, and validation for autonomous agents.
- Operate Kubernetes-based cloud infrastructure and improve cost management, reliability, and observability.
- Develop monitoring, alerting, and incident-response practices across logs, metrics, and traces.
- Participate in an on-call rotation for core infrastructure; non-business-hours pages are rare.
What we're looking for   - Six or more years in software development enablement roles such as SRE, platform engineering, or Dev Ex.
- Experience owning CI/CD platforms end to end, including caching, system design, and developer self-service.
- Hands-on experience with Type Script or Node.js, Python, Terraform, and Kubernetes; familiarity with Helm.
- Practical experience with observability, including logs, metrics, tracing, monitoring, alerting, and incident management.
- Understanding of LLMs and experience using AI development tools with sound judgment about where they help.
- Experience on fully remote teams and the ability to pass a software-engineer-oriented technical screen.
Bonus points   - Experience building platforms for autonomous AI agents, including harness engineering.
Compensation and benefits  The base salary range is $160,000 to $210,000 USD, plus competitive equity. Canadian compensation bands are lower. Benefits include medical, dental, and vision coverage, flexible vacation, a monthly wellness stipend, and a technology and learning stipend.
Location / work model  This is a fully remote role for candidates based in Canada or the United States who can work U.S. time zones. New visa sponsorship is not available; visa transfers may be considered for exceptional senior candidates.