Forward Deployed Engineer; Founding

Position: Forward Deployed Engineer (Founding)
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Forward Deployed Engineer (Founding) based in Canada.

Join an innovative, fast-growing technology startup building infrastructure that enables developers to create powerful integrations between applications and AI agents. As a Founding Forward Deployed Engineer, you will combine hands‑on full‑stack engineering with direct customer engagement to help organizations successfully implement and scale their integrations. You will work closely with customers from initial technical evaluations through production deployment and ongoing optimization, solving complex challenges along the way.

This is a highly collaborative, customer‑facing role where your technical expertise and communication skills will be equally important. Beyond delivering tailored solutions, you will turn customer feedback into product improvements that benefit the broader developer community. Working within a small, experienced, remote‑first engineering team, you will have a meaningful opportunity to influence product direction, technical decisions, and the company's growth.

Accountabilities

Customer engagement and technical guidance:  Work directly with customers throughout the implementation lifecycle, from initial technical evaluations to production deployment and ongoing support, ensuring successful adoption of the platform.

Technical discovery and collaboration:  Lead customer calls, technical deep dives, and live pairing sessions to understand requirements, troubleshoot challenges, and guide developers toward effective implementation strategies.

Integration development:  Build and maintain integrations with third‑party APIs and external services, resolving complex implementation issues and ensuring reliable connectivity between applications and the systems they depend on.

Full‑stack engineering:  Design, develop, test, and deploy product improvements, taking ownership of solutions from initial discovery and technical design through implementation and release.

Troubleshooting and problem‑solving:  Investigate API behavior, integration failures, production issues, and platform limitations, delivering practical and scalable solutions to technical challenges.

Customer communication and relationship management:  Maintain clear communication throughout projects, providing timely updates, setting realistic expectations, and outlining next steps to build trust and support customer success.

Product strategy and innovation:  Translate recurring customer needs, technical challenges, and implementation feedback into actionable product recommendations that inform the roadmap and improve the overall developer experience.

Cross‑functional collaboration:  Partner closely with engineering and other relevant teams to prioritize customer needs, improve platform capabilities, and ensure solutions address both immediate requirements and long‑term product goals.

End‑to‑end ownership:  Manage multiple customer engagements simultaneously, prioritize competing requests, and ensure commitments are followed through reliably.

Requirements

Professional experience:  At least five years of full‑stack software engineering experience, with a demonstrated ability to deliver production‑ready solutions and manage technical projects end to end.

Customer‑facing engineering:  Experience working directly with customers or developers to understand technical requirements, guide implementations, resolve complex issues, and support successful product adoption.

API and integration expertise:  Strong understanding of APIs, third‑party integrations, authentication, data flows, and production system troubleshooting, with the ability to diagnose…