Logistics Specialist

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401(k) (US) or RRSP (Canada) with company match
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

• Develop and maintain robust customer service skills and support OPENLANE Logistics transportation service.
• Provide accurate, friendly and quality service to customers via phone, text and e‑mail.
• Utilize tools and procedures to ensure workload is completed daily.
• Report on transportation department activities to local management and corporate office.
• Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
• Assist customers with confirming their transportation needs.
• Verify vehicle locations and delivery address prior to pick up.
• Run aging reports and contact sellers and buyers regarding outstanding shipments.
• Maintain excellent customer service, strong telephone support and ability to answer or research answers to customer questions.
• Resolve customer complaints in a friendly, courteous manner and advise manager or designated supervisor of serious complaints or incidents.
• Assist customers in understanding OPENLANE systems, and escape any system issues appropriately.
• Practice and promote teamwork at all times, set a good personal example, and ensure proper follow‑through on all directives, bulletins, schedules and accounting.
• Maintain a good flow of communication with the manager or designated supervisor and other personnel.

• High School diploma or equivalent
• 1–3 years of related experience in a logistics or dispatching role
• Tech‑savvy, comfortable using Google Suite
• Excellent interpersonal, negotiation and communication skills with strong attention to detail
• Ability to maintain calm and diplomatic in dispute resolution situations
• Autonomous, self‑driven, proactive and a team player

• Post‑secondary education in a related field is an asset
• Self‑starter who can assess work volumes and ensure timely completion of prioritized tasks
• Experience with AMS, VTrace, and other OPENLANE systems

Note:

This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job‑related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.