SUMMARY
The primary function of the Operations Coordinator, Ocean Freight (Ocean Import and Export) is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames.
Direct communication with customers, overseas offices, carriers, warehouses and truckers are required.
KEY DUTIES AND RESPONSIBILITIES
Daily management and coordination of shipmentsEstablish and coordinate schedules with carriers and tender shipmentsCreate, coordinate country specific documentsAdhere to all domestic and international shipping regulationsTrack and trace all shipmentsPrepare and publish reports, as requestedProactively identify problems and swiftly implement the appropriate solutionsConfirm rates with carriersResponsible for cost containment of shipments, via accounting systemEvaluate shipments, consolidate loads, select most cost-effective method of pick up and/or deliveryEnsure all DSV KPIs met throughout the movement of the shipmentLane analysis required on orders to select the most appropriate mode of transport within customer requirementsDaily Communication with customers on relevant issues and resolutionManage new account implementation from standard operating procedure to executionQuality, Health & Safety:
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.QUALIFICATIONS
Education and Experience
A minimum of one to two years international transportation industry experience or,Education in supply chain logistics, international transportation, or a related field of study.CIFFA certificate, an assetDangerous Goods Certification, an assetAuthorized Cargo Representative (ACR) designated status, as requiredGDP Training, if requiredSkills and Competencies
Good command, both verbal and written, English skills.Ability to create collaborative engagements and active listeningService oriented and able to resolve customer grievancesStrong interpersonal skills, building professional relationships internally and externallyStrong problem-solving skills and analytical skillsAbility to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve resultsBoth a team builder and a team-playerExcellent organizational and time management skillsLanguage and Computer Skills
English is the principal language for this position; additional languages may be required in other locations.Ability to communicate effectively in a diverse multicultural environment.Microsoft Office suiteCargo Wise experience, an assetPhysical Demands
Prolonged periods sitting and standing at a desk and working on a computerRegular working hours apply for this position, at times, working beyond these hours may be required by business needs.Additional Notes / Acknowledgment
Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit and follow us on and .
DSV does not use AI to screen candidates during the recruitment process
