Dispatcher, Transportation

Overview

Dispatcher role:
Under immediate direction, the Dispatcher provides timely response to customer inquiries up to and including pick-ups, schedules, product orders, and other customer needs. Dispatches vehicles on a pre-set route for each driver daily to support efficient customer service.

• Assist Customer Service with customer requests (SFDC cases), route changes, and rescheduling for pickups/missed stops
• Provide the highest level of customer service in line with Customer 1st objectives
• Monitor, process, and escalate SFDC cases to supervisor
• Assist walk-in customers
• Support drivers with problems or issues as they arise (during the day or at the end of the route)
• Review driver paperwork and file paperwork
• Review and update routes, add new customers based on daily communication, and reroute existing customers as required
• Ensure routes are balanced daily
• Assist Trans Supervisor/Manager as needed
• Update SAP data/notes
• Communicate performance standards and objectives
• Inform staff of current problems, changes, and developments in the department and company through professional meetings
• Maintain a safe and compliant workplace
• In the absence of a manager/supervisor, monitor and ensure employees perform their functions safely and productively; make recommendations for changes or improvements as needed to prevent accidents or injuries
• Perform other duties and responsibilities as assigned

A. Required Qualifications

• High School Diploma or equivalent
• 2 years of experience, preferably in Transportation, Logistics, Routing, and Customer Service

Listed below are key points regarding physical demands, risks, and the work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the job.

Office environment:
This job primarily operates in a professional office setting and requires standard office equipment usage (computers, phones, copy machines, etc.).

The expected base pay rate for this position is $25 per hour. This rate is a good faith estimate and may be influenced by factors such as relevant experience, education, training, certifications, qualifications, and work location.

At WM, eligible employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Benefits may include a Stock Purchase Plan, Company match on RRSP, paid vacation, holidays, and personal days. Benefit details may vary by site.