Business Operations and Efficiencies Lead

Business Operations and Efficiencies Lead

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open‑source software, we make it easier for millions – from beginners to experienced musicians – to be creative every day.

Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin. We’re an ambitious company with the drive and culture of a startup, with many more exciting Muse Group developments to come.

We are looking for a Business Operations and Efficiencies Lead who will strengthen cross‑functions alignment, elevate execution of the cross and strategic projects and develop the company’s processes and approaches. This role requires strong collaboration skills – especially with the executive team – business value thinking, execution, data‑driven decision making and the ability to drive cultural and structural change.

You will work closely with the Executive Team to design and enforce the systems, company’s rituals, processes, and rhythms that enable the company to be efficient and to scale.

• Radical Ownership: Own the company’s operating system end to end – processes, rituals, and execution. You’re accountable for outcomes, empowered to fix what’s broken, and trusted to build systems that scale.
• Global Impact: Shape how the company operates across regions and time zones. Your work aligns teams worldwide and directly impacts the business at a global scale.
• High Autonomy: Build from first principles with real decision‑making authority. Choose the tools, set the cadence, and drive transformation with minimal bureaucracy and full leadership trust.

You won’t hear water cooler chat about the weather here at Muse – here we are rating our favorite Prince albums and discussing Japanese punk.

• Strengthen a system with company’s rituals and operations process:
  • Define and implement daily, weekly, and monthly planning rituals processes.
  • Introduce shared dashboards to visualize progress and maintain transparency.
  • Ensure that team rituals become the backbone of consistent execution.
  • Design a results‑driven operational onboarding program for new leaders.
  • Establish internal project management and knowledge‑sharing tools as the single source of truth for async work and company initiatives.
  • Create practical tools that help employees follow core rituals and processes.
  • Partner with the People Operations Team and Executive Team to support successful adoption of company’s practices.
• Managing strategic projects:
  • Suggest and manage projects as a Project Manager to make sure this brings value to business, made as per company’s project management requirements and within stakeholders expectations.
• Implement Ownership in cross‑functional OKR’s:
  • Introduce a structured dual‑ownership model:
    Business Owner (accountable for outcome) + Execution Lead (responsible for delivery).
  • Facilitate prioritization of cross‑functional OKR’s at the Executive level.
  • Build a process for expectations management during execution.
  • Ensure every cross‑functional initiative has clear requirements, priorities, and responsibilities.
  • Align teams around goals, principles, and expected behaviors in the goal‑setting process.
  • Facilitate Executive Team goal‑setting sessions.
  • Establish and run all goal‑setting rituals: quarterly planning, reviews, and ongoing monitoring etc.
  • Support Executive Team in framing strategic objectives, measurable outcomes, and priorities.
  • Ensure goals are lived in reality, not maintained as formal artifacts.

• 5–7 years of experience in Operations, Strategy, Project Management, Organizational Development, or related fields.
• Hands‑on experience designing and scaling OKR systems in complex organizations.
• Strong facilitation skills across executive meetings, planning cycles, and retrospectives.
• Proven ability to drive behavioral and cultural change across multiple teams.
• Practical experience in organizational design, role clarity, and leadership development.
• High standards for communication, documentation, and systems…