Loan Servicing Representative

Posted Friday, December 12, 2025 at 7:00 AM

Merchants Bank,
Winona
, has an opening for a full-time Loan Servicing Representative.

This position involves data input and maintaining all types of loans (Commercial, Real Estate and Consumer) in the database. Also works with loan payments, taxes, insurance, and escrow functions. This position involves working with external and internal customers via telephone, providing accurate and appropriate information, and timely follow-through.

A high level of accuracy with data entry and ability to problem solve required. Must be able to multi-task and prioritize, work as a team, be organized, and able to research. Excellent customer service skills required.

This full-time position will generally be 32 hours/week. Hours will vary Monday-Friday between 8:00am – 5:00pm.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Please click on Apply Now or apply in person at Merchants Bank, Winona (102 E 3 rd Street). Questions can be emailed to  Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Under limited supervision, performs a variety of Loan Servicing functions in connection with Commercial, Real Estate and Consumer loans by following established policies and procedures set forth for the Department. Is responsible for data input and inquiries relative to all lending functions of the Bank. Responsible for timely and accurate transaction processing and reporting of loan information, as well as extensive customer service via phone, email, and occasionally in person.

Employees with this job description are cross trained in all areas. While individuals may focus on specific shared daily duties, they must possess the ability over time to perform all the duties listed below.

• Regular, dependable attendance and punctuality are essential functions of the job.
• Adherence with financial requirements and regulations is required.
• Employee will be expected to contribute to a positive working environment through words and actions.
• Employee will be expected to work as a TEAM, in addition to completing individual responsibilities.
• Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
• Employee will be expected to take responsibility to insure that internal and external customers receive outstanding service.
• Employee may be asked to perform other duties as required by business needs.
• Employee will be expected to complete compliance and product knowledge assignments timely.

• Responds to internal and external customer phone or written loan inquiries in a courteous, prompt (immediately or within 4 hours) and accurate manner by phone, as well as, through written correspondence
• Distributes a wide variety of reports both within and outside the department;
  Possesses knowledge and understanding of reports which remain within the department;
  Maintains proper retention of reports within department
• Researches identified customer and computer system problems utilizing problem solving skills to hypothesize causes;
  Communication including recommendations with Manager/Assistant Manager for correction and prevention of continued problems
• Annually reviews and prepares interest paid statements
• Successfully completes “help desk” responsibilities in a timely and accurate manner. This includes all incoming servicing email, workflow items for late fee waivers, loan payments and advances, troubleshooting issues, as well as being the first individual to pick up the telephone by the second ring.
• Performs other duties as requested by manager/assistant manager within the Bank.
• Input of all real-time loan payments and loan advances for all MFGI locations
• Loan maintenance as required for all MFGI locations, including but not limited to, coupon books, payment schedule modifications, auto deducts, ACH, FTM, payment and/or interest…