Branch Service Manager

Our family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as an Branch Service Manager with an established organization, you could be the right fit for Rihm Family Companies.

Please apply today.

BENEFITS WE

OFFER:

VERY COMPETETIVE PAY!

Generous Personal Time Off Plan (PTO)+ Holidays Medical, Dental, Prescription & Vision Coverage Health Savings Account (HSA) with Employer Contribution Flexible Spending Account (FSA)401(k) Savings Plan+ Employer Match Employer Paid Basic Term Life and AD&D Coverage Employer Paid Long Term Disability Insurance Short Term Disability Available with Employer Contribution Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
Company Paid Training Employee Assistance Program Company Discounts Red Wing Shoe Safety Footwear Program Annual Tool Reimbursement Program

Position Summary:

Manages and supervises daily operation of the Branch Service Department activities and employees. Strives to achieve monthly and annual Branch budget goals. Sets technician expectations to achieve growth in individual skill sets, achieve optimum work product efficiency, and to determine if individual employees are desired for retention or redeployment outside Rihm Kenworth.

Essential Job Functions/Responsibilities:
Company and Operations:

Lead, coach, and mentor a team of union and non-union employees, fostering a collaborative and respectful  conjunction with Controller, Branch Manager and Director of Service, develops monthly and annual department budget goals

Contributes to achievement of department goals and objectives

Always stays abreast of activities/work in the shop Provides service estimates to customers in conjunction with Service Advisors Reviews and assists in closing ROs for invoicing or the Warranty Dept within 2 days of last touch by a technician

Understands and ensures compliance with warranty and policy

Interacts with factory and vendor representatives

Establishes and maintains good working relationships with customers

Directly interacts with customers, direct reports and fellow employees to achieve best customer outcomes

Reviews service complaints/issues and effectively takes appropriate action

Maintains required and needed tool inventory

Maintains a safe and compliant working environment

Maintains a professional appearance

Attends management meetings when requested

Other duties as assigned to meet business requirements

Personnel Management:

Supervises day-to-day activities of branch Service employees: technicians, service advisors, lot porters

Directly oversees and works with the Service Advisors to achieve best customer outcomes

Participates in decision making process regarding employment actions such as hiring, promotions, transfers, disciplinary actions, terminations, etc.

Trains, motivates, mentors, monitors and reviews employee performance

Coaches and takes corrective and disciplinary action, especially regarding safety matters, accidents and near misses

Strives for teamwork and positive employee relations within department and with other departments

Oversees implementation and maintenance of employee training schedule

Monitors/manages technician time records and approves for payroll

Holds regular employee meetings to foster open two-way communication and meet employee training and development needs

Qualifications:

10+ years' experience automotive or truck service department experience5+ years of successful supervisory experience

Key Attributes/Skills/Characteristics:

Proficiency with computers and basic business software applications (MS Office)
Advanced analytical and problem-solving abilities

Dependable, organized and committed

Strong communication skills, written & verbal

Resourceful and motivated

Preferred Qualifications:

Associate's degree in business or management

At least 2 years of experience managing unionized staff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, depth perception and…