Customer Service Advisor

Join to apply for the Customer Service Advisor role at The Construction Index Ltd
.

My client is looking for an organised and customer‑focused Customer Care Advisor to join a busy Customer Care team. This role is a key part of frontline operations, supporting a wide network of national and regional business customers with all service requests.

Full‑time | 3 months temp (initially) with a view to go permanent | 24/7 helpdesk environment.

Location:

Winsford, Cheshire.

• Act as the first point of contact for queries via phone.
• Log, allocate and update service requests accurately.
• Coordinate with engineers, operations teams and contractors to ensure timely completion of work orders.
• Monitor planned and reactive maintenance performance, taking action to meet SLAs.
• Raise and manage purchase orders for materials, uniforms and parts.
• Upload and maintain compliance documentation to ensure high audit scores.
• Communicate effectively with customers, contractors and internal account teams.
• Support colleagues during busy periods or absences.

• Strong background in customer service, helpdesk or call centre environments.
• Confident communicator with excellent telephone etiquette.
• Highly organised with strong attention to detail and multitasking ability.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Able to work in a fast‑paced, 24/7 environment with a focus on accuracy and service.

• Experience in a similar role.
• Proven experience coordinating contractors or suppliers.

Salary:
Up to £27,000 per annum.

Type:
Full time.

Region: UK – North West.

Town/City:
Winsford, Cheshire.

Posted: 09/01/2026.

Reference: JW-CSA-3_.

If you are interested and feel you fit the above requirements, please apply or call Jess on .

• Entry level

• Full‑time

• Other

• Broadcast Media Production and Distribution