Patient Billing Rep

Role Summary

The Patient Account Representative serves as the hospital’s primary contact for all patient billing inquiries. Provides information regarding hospital billing practices, policies, and patient billing statements. Responsible for receiving cash payments, issuing receipts, and posting cash payment data.

• Serve as the hospital’s primary contact for all patient billing inquiries.
• Provide information regarding hospital billing practices, policies, and patient billing statements.
• Receive cash payments, issue receipts, and post cash payment data.

• Education: High School diploma or equivalent.
• Experience: Two (2) years in a healthcare environment, particularly in healthcare billing, collections, or payment processing preferred. One (1) year experience in accounting or handling cash and/or cash reconciliation in a healthcare facility or hospital preferred.
• Specific
  
  Skills:
  
  Good verbal and written communication; familiarity with medical billing/collections and healthcare insurance; experience with analyzing explanation of benefits (EOBs) from various insurance companies; basic knowledge of insurance processing technology; strong attention to detail, interpersonal and customer service skills; ability to work in a fast-paced environment; ability to comply with procedural guidelines and maintain confidentiality; excellent organizational and time management skills.
• Computer
  
  Skills:
  
  Microsoft Word, Excel and PowerPoint; demonstrate proficiency with relevant hospital software applications, along with standard office equipment and PC software.
• Licenses: CRCS certification within one year of hire date.