Urgent Care Nurse Manager

Under general supervision of the Associate Chief Nurse Officer (ACNO), supervises delivery and evaluation of nursing care and the care environment in an urgent care and emergency setting. Oversees and manages clinical activities provided by inherent departments at the satellite clinics, or urgent care services. Works under the direct supervision of the ACNO; however, the Chief Nurse Officer (CNO) will maintain division oversight.

Upholds the principles of Winslow Indian Health Care Center, Inc. (“WIHCC”) Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

Maintains regular attendance and punctuality.

Improves staff effectiveness by motivating, coaching, counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, appraising job tasks and results in a timely manner, and approving time sheets.

Oversees the supervision of personnel, which includes work allocation, schedules, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions.

Provides nursing duties in the care of general medical-surgical, urgent, emergency/trauma, obstetrical, pediatric and behavioral patients encountered on a daily  conjunction with the CNO, ACNO and Medical Staff, oversees the operation of the assigned clinic or center, in relation to patient flow, productivity, and health care needs of the population served.

Investigates incidence, researches and makes recommendations for innovative development of best nursing and business practice.

Ensures emergency equipment and high-risk clinical systems are available and ready for use, including crash carts, defibrillators, monitors, oxygen and suction, emergency medications, transfer equipment, point-of-care testing devices, and age-appropriate resuscitation supplies.

Maintains visible clinical leadership and provides or directly supports professional nursing care when required by patient volume, acuity, staffing, or emergency conditions, while preserving the manager's oversight responsibilities.

Ensures nursing practice reflects current evidence, Emergency Nurses Association standards, Emergency Severity Index principles, professional standards of practice, organizational policy, and the needs of the population served.

Establishes department goals, measurable expectations, workflows, policies, procedures, standing processes, and standards of care that align with Division of Nursing and organizational priorities.

Promotes patient- and family-centered care, effective communication, health literacy, interpreter access, cultural humility, patient rights, confidentiality, and respectful service consistent with WIHCC's Mission, Vision, Values, and standards of conduct.

Acts as a liaison between staff, family, and physicians and other patient care team members.

Develops and monitors department quality and patient-safety measures, goals, and improvement plans. Reviews data such as triage timeliness, patient flow, transfer delays, documentation completion, pain reassessment, suicide precautions, medication events, infection prevention, falls, staffing effectiveness, complaints, and patient experience.

Conducts and documents tracers, audits, direct observations, environment-of-care rounds, and record reviews. High-risk reviews may include moderate sedation, code response, restraints, suicide risk, abuse and neglect, domestic violence, stroke, blood administration, medication management, waived testing, and transfer processes as applicable.

Leads department preparation for accreditation and regulatory surveys, mock surveys, and plans of correction. Provides accurate records, accompanies surveyors when assigned, communicates findings, and verifies sustained compliance through follow-up monitoring.

Participates in all nursing meetings and WIHCC programs as well as being active on the Nursing Administration team.

Ensures Urgent Care staff are active members of the overall nursing team: attending and participating in monthly nursing staff meetings.

Functions as the Acting CNO or Acting ACNO during their absence.

Maintains department readiness for current Joint Commission standards and applicable National Performance Goals, including successor standards. Translates requirements into daily…