Sr. Field Support Engineer; Executive Support

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.

Together, we thrive as we shape the future of health for patients, our communities, and our people.

If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is seeking a Sr. Executive Support Engineer (Las Colinas) to deliver exceptional onsite and remote technical support across a modern enterprise technology environment. This role supports Windows 10/11, macOS, iOS, Microsoft 365 services, endpoint management platforms, hardware troubleshooting, and user access administration while driving operational excellence across multiple locations. The ideal candidate combines deep technical expertise, executive-level customer service, an AI-forward mindset, and a proactive approach to identifying and resolving issues before they disrupt the employee experience.

The engineer will use data, automation, AI-enabled tools, monitoring, and recurring-issue analysis to anticipate needs, reduce friction, and continuously improve service delivery.

• Provide advanced support for Windows 10/11, macOS, iOS, and Microsoft 365 applications, including Outlook, Teams, One Drive, and Office apps.
• Troubleshoot and resolve complex hardware and software issues involving Windows PCs, Macs, iPhones, iPads, printers, docking stations, mobile devices, and peripherals.
• Deliver high-touch, discreet, and responsive support for executives and their assistants in onsite, remote, and hybrid settings.
• Use monitoring, analytics, automation, AI-enabled tools, and trend analysis to identify risks and remediate issues before they affect users.
• Apply an AI mindset by evaluating practical use cases, improving workflows, documenting responsible usage, and helping users adopt AI capabilities effectively and securely.
• Manage incidents, requests, and problem records in Service Now or an equivalent ITSM platform while meeting established service levels and maintaining clear stakeholder communication.
• Administer user accounts, permissions, and group memberships within Active Directory and Microsoft Entra  (Azure AD).
• Support device deployment, software distribution, patching, configuration, and compliance through Microsoft Intune, SCCM, Apple management platforms, and related endpoint tools.
• Lead hardware refreshes, workstation deployments, technology upgrades, executive onboarding, and site support initiatives.
• Collaborate with infrastructure, security, networking, mobility, Apple, Microsoft, and vendor teams to resolve escalations and improve service delivery.
• Support executive meeting, video collaboration, and A/V needs, including visual team meetings, town halls, conference rooms, presentation readiness, and coordination with internal or vendor support teams.
• Create technical documentation, knowledge articles, end-user guidance, and training materials that make complex technology easy to understand.
• Mentor support engineers, share expertise, and convert repeat issues into scalable preventative solutions.

• 7+ years of experience in IT Support, Desktop Support, Endpoint Support, Field Support, Executive Support, or a related technical support function.
• Enterprise experience supporting Windows 10/11, macOS, and iOS devices, including configuration, troubleshooting, updates, security controls, and interoperability.
• Experience administering and…