Executive Assistant and Office Manager

Location
:
Hybrid - must be local to Winston-Salem, NC

Employment Type
:
Full-time

The Operations/Executive Assistant is a high-impact, detail-oriented professional who will play a critical role in supporting both operational excellence and executive leadership. This position requires an individual who thrives in a fast-paced environment, possesses exceptional organizational skills, and demonstrates a high level of initiative, discretion, and professionalism.

This position is pivotal in ensuring smooth operational workflows, efficient executive management, and overall organizational productivity. The right candidate will become a trusted partner, capable of streamlining operations, freeing executives to focus on strategic initiatives, and elevating the leadership team's overall effectiveness.

The responsibilities of this position encompass two distinct areas that work in tandem to support our organization’s success. The first 6 months of this role will focus primarily on operational support for the business and temporary coverage during a team member’s short-term leave. After 6 months, this role’s responsibilities will transition to focus primarily on executive support for the President & CEO, with operational responsibilities remaining secondary.

The balance between these areas is dynamic and will vary from day to day based on business needs and priorities. This fluidity is intentional and reflects the evolving needs of our organization.

• Assist the Director of Operations with day-to-day operational tasks, including project coordination, workflow management, and process documentation.
• Track deadlines, deliverables, and follow-ups across multiple teams and initiatives.
• Help streamline and improve internal processes to enhance organizational efficiency.
• Coordinate meetings, prepare agendas, and capture/distribute meeting notes.
• Support special projects and initiatives as assigned by the Director of Operations.
• Anticipate operational challenges and propose solutions proactively.
• Be a problem-solver: find solutions, escalates when necessary, and follow up to ensure resolution.
• Act independently, take ownership of tasks, and follow through to completion.
• Handle confidential and sensitive information with discretion and professionalism.

• Support the President & CEO as the primary professional and personal assistant.
• Manage complex calendars, email inboxes, travel schedules, and high-priority tasks with strict confidentiality.
• Support special projects, strategic initiatives, and executive-level planning activities.
• Serve as a trusted liaison and representative for the President & CEO in communications, scheduling, and interactions with internal and external stakeholders.
• Perform daily personal support tasks, including errand running, organizing household needs, and coordinating personal scheduling.
• Transport children to activities, appointments, or school as needed; maintain clear communication with parents on schedules and logistics.
• Coordinate and supervise vendors, household maintenance, and service providers.
• Provide care for two non-shedding dogs, including feeding, walking, appointments, and general well-being.
• Maintain household organization, inventory, and preparedness for daily and upcoming needs.
• Deliver consistent, reliable, and detail-oriented support in a fast-moving environment.
• Proactively anticipate needs, solve problems independently, and manage multiple shifting priorities with confidence.

• Previous Executive Assistant experience in a fast-paced environment is required.
• Local to Winston-Salem, NC, with the ability to work onsite/travel when needed (this is a hybrid position).
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to juggle multiple priorities while staying calm and proactive.
• Strong problem-solving skills with a habit of identifying issues early and proposing solutions.
• Skilled at identifying opportunities to improve processes, organization, or communication.
• Natural ability to create structure, plan ahead, and stay ahead of…