Front Desk Assistant, Dental Clinic

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Job Schedule Part Time

Job Shift Varied

Work Location Main Campus

The Front Desk Assistant is a member of a collaborative team supporting the Dental Program and student success. This role provides front office, clerical, and administrative support for the Forsyth Tech Dental Clinic, ensuring smooth daily clinic operations and a high level of customer service for patients, students, faculty, and staff.

Required:
You must possess the following:
Standard requirement for all roles:

• High School Diploma or equivalent
• Experience with Microsoft Office and/or Google Workspace, including spreadsheets, presentation tools, and collaboration platforms

Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC .

Preferred:
We would prefer you also possess

• Associate degree in a related field
• Medical Interpreter Certification
• Spanish speaking
• Previous experience in a medical, dental, or clinical office setting
• Experience handling patient scheduling, front desk operations, or customer service in a healthcare environment

Under the leadership and approval of the supervisor and divisional leadership, the following Essential Duties and Responsibilities will be assigned (other duties may be assigned):

• Schedule, confirm, and manage patient appointments; return calls and follow up as needed
• Perform general clerical and bookkeeping duties, including filing, copying, scanning, and preparing deposits
• Accept payments for services and assist with balancing accounts
• Maintain accurate dental clinic patient records and listings
• Assist with managing electronic and paper filing systems
• Respond to inquiries and provide information to students, patients, and the public
• Prepare, type, reproduce, and distribute documents as needed
• Support faculty with student orientation and program-related administrative needs
• Assist with preparation for faculty and staff training sessions
• Support the clinic manager and faculty with supply inventory and stock rotation
• Attend required training and professional development activities that promote skill development
• Maintain confidentiality and safeguard sensitive information at all times
• Stay current on departmental policies, procedures, and updates
• Ensure compliance with all College policies and procedures
• Perform other duties as assigned by the Dental Clinic Manager and Program Coordinator

* All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work

At Forsyth Tech, we cultivate a culture of belonging where every member—students, staff, and faculty is valued, respected, accepted, and encouraged to be their true and authentic self and to share the voice of their unique characteristics and experiences.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic
• equipment.
• The employee will frequently communicate and must be able to exchange accurate information with
• others.
• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Encounters low to moderate noise levels in the work environment.

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