Associate Director; Winston-Salem​/North Carolina

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Escalent is an AI-enabled insights and expert advisory firm grounded in deep industry expertise. Our company includes C Space, Hall & Partners, Cogent Syndicated and Javelin Strategy & Research, each adding specialized expertise to what we deliver together.

Across our brands, we share a standard for how we work, grow and create impact—and the experience we want clients to have: to see human truth and AI power come together, feel a step ahead of change, know they’re working with the best in the business, and act with confidence.

That’s the Escalent Standard: talented people doing their best work, together, to make a meaningful difference.

Role Overview

We’re seeking an Associate Director who thrives on leading projects, builds lasting client relationships, turns insights into compelling storylines, and collaborates with teams in the UK and India to deliver the kind of client experience that generates repeat business.

This role will be a Client-Dedicated Associate Director - the operational backbone and primary client-facing contact for a high-profile, always-on panel research program run on behalf of a client. This is a unique, embedded role that blends hands‑on operational excellence with day‑to‑day client relationship management.

The program you could lead involves an internal employee panel of product testers who participate in different type of product testing studies throughout the year. You will be the person who makes those studies happen — from on‑site logistics and kit management oversight to study coordination, participant communication, and ensuring a seamless experience for both the client and the participants.

Location & Travel: This role is based in North Carolina
. You will be on‑site at the client’s facility in Winston‑Salem approximately 3–4 days per week for the first 2–3 months (migration and launch phase), then transitioning to roughly 1 week per month aligned with study execution cycles (~12–15 studies per year).

Base salary range for this role is $80,000 - $120,000. If this is not the right range for you, please check out our other openings. This position is based in North Carolina, in or driving distance to Winston‑Salem.

What You’ll Do

Operational Execution & Logistics (Primary Focus)

• Own end-to-end execution of each product test study — typically 12–15 studies per year, each running approximately 3–5 weeks, depending on their complexity
• Procure product samples and all packaging and kit materials needed for each study (expensed back to Escalent)
• Oversee and or assist with test kit assembly following precise instructions, maintaining strict quality control throughout
• Manage on‑site kit distribution at the client’s facility, ensuring each participating employee receives the correct assigned kit
• Track individual employee participation throughout each study wave
• Coordinate the collection and return of test materials at study close
• Design and maintain detailed project plans; manage timelines closely across concurrent work streams
• Coordinate with Escalent's research and community teams to keep every study on track
• Monitor panelist engagement and flag any issues early; help maintain a healthy, active community
• Support the migration from the current vendor platform to Escalent's proprietary platform during the onboarding phase (approx. weeks 1–8)

Client Relationship Management

• Serve as the primary day‑to‑day contact for the client’s team
• Build a trusted, proactive working relationship with client stakeholders — being responsive, organized, and solutions‑oriented
• Communicate clearly…