Lead Manager Customer Planning & Insights

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Lead Manager Customer Planning & Insights in Winston-Salem, NC

• Support weekly, monthly, quarterly & annual customer performance for all categories within a Total Nicotine Strategy
• Assist in the development and tracking of account promotions within the Joint Business Planning process, deploying promotional programs with a dynamic cadence aligned to Reynolds & Customer KPI’s.
• Manage customer promotional budgets (JBF accrual) and other resource allocations with real-time reporting
• Develop analyses and present recommendations to drive timely, fit for purpose and actionable business enhancing opportunities
• Provide insights, analyses, and recommendations within the Joint Business Planning process with assigned customers and lead the internal evaluation & benchmarking process to ensure program success.
• Collaborate on business review development for management regarding business strategy and brand performance
• Support a culture of collaboration, innovation and positive influence on decision making processes
• Effectively communicate cross functionally to facilitate organizational alignment

• 2+ years in business/commercial analytics and/or related field.
• Proficiency in MS Excel & Power Point (V-Lookup, etc.)
• Highly effective oral, written, and listening communication skills delivered in a manner appropriate to the needs of the audience
• Ability to understand broader business issues and seek resolution
• Strong collaboration skills and the ability to work with a broad range of disciplines, cross-functionally.
• Proven excellence in customer management and relationship building
• Demonstrated potential to lead, coach, and develop self/others
• Strong ability to organize, prioritize and manage multiple projects simultaneously

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.

See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

The following is a general summary of the competitive compensation and benefit plans we offer

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
• Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
• Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group…