Product Operations Director

The Product Operations Director works as part of the Product Operations function responsible for the end-to-end operating cadence of the Mar Tech product organization (~72-person Product Org). This role drives cross-functional alignment across Product Management, Engineering, Sales, and Client Success to ensure strategic priorities are translated into coordinated execution.

• Own the Mar Tech operating cadence end-to-end; facilitate product council sessions, quarterly planning cycles, and retrospectives.
• Manage the roadmap governance process; support tradeoff conversations with portfolio impact analysis when new requests compete for capacity
• Coordinate cross-functional release readiness checklists for major launches; identify and upscale gaps proactively
• Facilitate quarterly objective-setting with PMs, engineering leads, and business stakeholders; translate strategic priorities into measurable quarterly deliverables with binary success criteria
• Build and maintain product investment models that connect roadmap initiatives to revenue impact; support the analytical infrastructure required for R&D ROI attribution, scenario planning, and board-level investment reporting

• Support adoption of the platform operating model; guide teams through new workflows including outcome-driven thinking through business and adoption metrics
• Partner with the VP, Product Operations on executive communication; prepare strategic narratives that connect operational metrics to business outcomes
• Provide cross-functional influence across Product, Engineering, Sales, and Customer Success; network with senior internal and external parties as needed
• Own the Voice of Customer (VOC) infrastructure, with a focus on managing Sales Led and Product Led products in partnership with PMM

• Drive adoption of the Prod Ops operating system across the Mar Tech product organization.
• Own data hygiene and process compliance; continuously improve the operating model based on feedback and operational insights.
• Manage the feedback loop between internal users and system design to ensure processes are adopted and sustained.
• Engage with modern tooling and ways of working; the Prod Ops function invests in advanced tooling for analytical and reporting workloads to enable the team to focus on facilitation, judgment, and relationships.
• Support the operational dimensions of managed-service-to-platform transitions, including beta program design, pilot governance, and the development of structured learning frameworks that separate product validation from commercial readiness.

• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor’s in business, technology, operations, or related area required
• 7+ years of experience in Product Operations, Program Management, or Technical Program Management at a platform or SaaS company, with at least 2 years in a senior or lead capacity; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Demonstrated facilitation skills with the ability to drive decisions among senior stakeholders with competing priorities
• Cross-functional experience at scale, working at the intersection of Product, Engineering, Sales, and Customer Success in organizations with complexity
• Experience building reporting or analytical infrastructure that connects product activity to financial outcomes (e.g., R&D investment attribution, revenue impact modeling, or portfolio-level ROI analysis)
• Demonstrated ability to design…