Automotive Service Advisor​/Writer

Overview

Volvo Cars Winston-Salem is looking to add this position due to growth. If you are motivated, a sales person, like to speak to people, comfortable on phone calls, and neat in appearance, we would like to speak to you. We value our employees and invest in their success. Driven people make the difference at Volvo Cars Winston-Salem. We have an unequivocal commitment to the customers we serve from Winston-Salem NC as well as the Clemmons NC, Kernersville NC and Salisbury NC areas.

We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

Meet and greet customers
Answer incoming phone calls
Schedule appointments with customers
Advise customers on necessary/suggested services
Enter itemized estimate on service order and explain estimates to customer

• 401(k) Retirement Plan
• Health, Dental, Vision and Life and Disability Insurance
• Paid Vacation
• Paid Holidays
• State-of-the-art facility!
• Full-time Monday through Friday with some Saturdays

• Meet and greet customers
• Schedule appointments with customers
• Advise customers on necessary/suggested services
• Enter itemized estimate on service order and explain estimates to customer
• Determine progress of repair/service orders and inform customer accordingly
• Address customers’ questions/needs promptly and professionally
• Review results of customer satisfaction surveys with service manager
• Other duties as assigned by Service Manager

• Prior experience in customer service environment
• High school diploma or equivalent preferred
• Valid in-state driver's license
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.