Description

Customer Care Representative Seasonal (May thru October)

Monday and Friday 12pm-9pm and Saturday
either 9am-6pm or 11am-8pm

The Primo Water Service Representative provides telephone support to Primo Water's retail customers and product consumers. Serves customers by providing product and service information; resolving product and service problems. Bi-lingual Spanish desired, but not required.

Required Skills:

• Excellent oral and written communication, organizational, and time management.
• Analytical skills to accurately diagnose and resolve reported issues.
• Intermediate knowledge in Microsoft Outlook, Word, and Excel.
• Ability to work independently or as part of a team on multiple tasks and projects.

Customer Service Representative Skills and

Qualifications:

• Customer Service,
• Product Knowledge,
• Quality Focus,
• Problem Solving,
• Market Knowledge,
• Documentation Skills,
• Listening,
• Phone Skills,
• Resolving Conflict,
• Analyzing Information,
• Multi-tasking

Principal Duties and Responsibilities:

• Answer inbound calls courteously and professionally.
• Reply to consumer email inquiries.
• Complete outbound calls as necessary
• complete all individually assigned tasks within service level metrics outlined by Customer service supervisor.
• Work to maximize customer and consumer satisfaction

Assertive ability to troubleshoot and manage difficult situations.

Ability to work in a team environment across functional responsibilities.

All your information will be kept
confidential according to EEO guidelines.

Company

Description:

With 200+ million dollars in revenues, Primo designs, distributes and operates over 26,000 water, ice and specialty beverage vending machines across North America. Primo's sophisticated water treatment; filtration and vending systems provide convenient, low cost access to great-tasting, high quality water and ice. An industry leader with 30+ years of experience. We also provide store use water systems for many retailers allowing them to use the highest quality water in their store processes.

maintains a drug free workplace and is an Equal Opportunity Employer