Customer Service Representative/Dispatcher
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
AtLOGANHeatingand Cooling ,weprideourselvesonourpositive,family-orientedworkculture.
Wearelookingfora Customer Service Representative /Dispatchertojoinourteam!
Thispositionwillactasaliaison,provideservicesinformation,andresolveanyemergingproblemsthatourcustomersmightfacewithaccuracyandefficiency.
- Providecourteousandfriendlyhigh-levelcustomerserviceandsupporttocustomersandstaff
- Efficientlymanageandmaintainserviceschedulesandappointments
- Answerincomingphonecallsanddirecttoappropriateparties
- Scheduleservicecallsandmaintenanceappointmentsin Service Titan software
- Billing and Collections
- Reviewtechniciantimesheetssubmitteddaily
- Assistininventorypurchasing,handling,and transactions
- Othergeneralofficedutiesasassigned
Qualifications:
- Courteousandfriendlywithexcellentcustomerservice/communication skills
- Documentationskillsandstrongattentiontodetail
- Excellentpeopleskills-stronglisteningandcommunicationskillsandpatience
- Abilitytorelatewelloverthephoneandhandlehighvolumephonecalls
- Abilitytoresolveconflict
- Abilitytostayorganizedandmulti-task
- Excellentcomputerskills
- Strongworkethic
- Dependable and Trustworthy
- Problem-solving
- Positive attitude
- Team oriented
- PreviousHVACordispatchingexperience(required)
- Highschooldiplomaorequivalent
- Experience with Service Titan (required)
Competitivecompensationbasedonexperiencelevel.
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Flexiblespendingaccount
- Health insurance
- Healthsavingsaccount
- Life insurance
- Paidtimeoff
- Vision insurance
- 8-hourshift
Inperson
Step into the Customer Service Representative/Dispatcher role at Logan Heating and Cooling in Winston-Salem, NC, United States and grow with us.
The advertised compensation is 42.000 - 64.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Service Representative/Dispatcher role in the description above.
We appreciate your interest in this position.
Join Logan Heating and Cooling and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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