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Senior Service Escalations Specialist

Job in Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listing for: PepsiCo
Full Time position
Listed on 2026-10-18
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Success Management, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 55000 - 82000 USD Yearly USD 55000.00 82000.00 YEAR
Job Description & How to Apply Below

Pepsi Co in Winston-Salem is seeking a PES Contact Center professional to manage equipment service requests and move coordination, delivering a streamlined customer experience. The role leverages Salesforce to re-prioritize field schedules and handles high volumes of inquiries from internal and external partners.

The ideal candidate will have strong problem solving, interpersonal, and financial acumen, with the ability to work evenings, weekends, and holidays as business needs require.

Are you ready to take on the Senior Service Escalations Specialist role at Pepsi Co?

As a Senior Service Escalations Specialist, you will play an important part at Pepsi Co in Winston-Salem, NC, United States.

We invite applications for the Senior Service Escalations Specialist position located in Winston-Salem, NC, United States.

The following position is for a Senior Service Escalations Specialist with Pepsi Co.

Our team is growing, and we are hiring a Senior Service Escalations Specialist in Winston-Salem, NC, United States.

Position Requirements
10+ Years work experience
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