Senior Service Escalations Lead - Equipment & Field Ops
Listed on 2026-10-18
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Pepsi Co is seeking a customer service professional for the Pepsi Equipment Service (PES) Contact Center in Winston-Salem, NC. This role supports customers across the US and Canada, coordinating equipment service inquiries and rapid responses to delays and service requests.
Responsibilities include case management, prioritizing technician schedules in Salesforce, handling high volumes of email and phone traffic, and driving routing improvements to meet productivity and service-time targets.
We are currently recruiting a Senior Service Escalations Lead - Equipment & Field Ops for our team in Winston-Salem, NC, United States.
The position is based in Winston-Salem, NC, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 55.000 - 82.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).