Fraud Investigator

Join to apply for the Fraud Investigator role at Truliant Federal Credit Union
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Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

The Fraud Investigator I is responsible for conducting thorough investigations into suspected fraudulent activities and managing the reporting process, including the timely monitoring, detection, investigation, and documentation of financial crimes such as money laundering, terrorist financing, and other fraudulent behavior. This position plays a critical role in protecting the financial well‑being of members and safeguarding Credit Union assets. The investigator collaborates with internal departments and external agencies to minimize fraud losses, enhance recovery efforts, and strengthen fraud prevention measures.

• Conduct detailed investigations on suspected fraudulent activity, including , deposit, lending, card, and digital channel fraud.
• Manage a high volume of fraud‑related cases by performing comprehensive account reviews and ensuring timely and accurate case resolution for members and employees.
• Utilize internal systems, databases, and open‑source tools to research account activity, validate member claims, and document investigative findings.
• Prepare detailed investigative reports—both preliminary and final—for internal use and regulatory compliance.
• Collaborate with local, state, and federal law enforcement agencies to support criminal investigations and provide testimony in court when necessary.
• Partner with various departments to quickly identify and mitigate fraudulent activity, minimizing potential losses to the Credit Union and its members.
• Build effective relationships with the Compliance and Legal Departments to ensure accurate communication and support for fraud‑related inquiries.
• Deliver fraud awareness and prevention training across the organization to improve employee understanding and responsiveness to fraud risks.
• Work with the Compliance Department to file Suspicious Activity Reports (SARs) and assist the Legal Department in responding to criminal subpoenas from government agencies.
• Identify emerging fraud patterns and trends, and provide recommendations to leadership to strengthen fraud prevention initiatives.

• Assist with other tasks and projects as assigned.

• Strong knowledge of financial crimes across federal, state, and local jurisdictions, including familiarity with the Bank Secrecy Act (BSA), USA PATRIOT Act, and related regulatory requirements.
• Ability to respond objectively and professionally to inquiries from credit union members, internal stakeholders, business partners, and regulatory agencies.
• Demonstrated ability to handle sensitive and confidential information and matters.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Investigative, analytical, and documentation skills with the ability to manage multiple priorities effectively.
• Strong critical thinking and problem‑solving abilities with the capacity to analyze complex data and draw substantiated conclusions independently.
• Ability to perform effectively in a high‑pressure, fast‑paced environment involving time‑sensitive situations.
• Excellent written and verbal communication skills with the ability to interact professionally with management, members, employees, and law enforcement agencies.
• Detail‑oriented and highly organized, with the ability to manage competing priorities efficiently.
• Broad understanding of credit union operations and business processes.
• Strong commitment to providing exceptional service to Truliant members and upholding the organization’s values.

• Frequent standing, walking, bending, kneeling, and stooping are required.
• Must be able to sit at a desk for long periods of time and work on a computer.
• Must be able to…