Patient Services Coordinator IV

Patient Services Coordinator IV

Location:

Winston-Salem, NC

Department:
Ortho Clinic

Employment Type:

Full Time, Monday-Friday 8:00 a.m. – 5:00 p.m. (No weekends or holidays)

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV, you’ll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

• Schedule surgeries and related appointments accurately and efficiently.
• Obtain insurance authorizations and verify coverage.
• Communicate with patients regarding surgery dates, instructions, and financial responsibilities.
• Maintain accurate records in the EPIC system.
• Coordinate with hospitals, surgical centers, and vendors as needed.
• Communicate efficiently between clinical, administrative, and surgical teams to ensure seamless workflow.

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments; understanding of CPT and ICD-9-CM coding processes; excellent verbal communication skills; ability to work with changing priorities; excellent organizational, problem‑solving, and critical‑thinking skills; ability to interact with individuals of all cultures and levels of authority; ability to maintain confidentiality; ability to function as part of a team;
  
  initiative; basic medical terminology (knowledge can be obtained through formal classes or work experience); high level of working knowledge of EPIC systems; detailed knowledge of multiple payer billing requirements; familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficiency in the use of all computer software utilized in the practice.

• Be part of a diverse and inclusive team committed to delivering exceptional care.
• Access to career advancement opportunities and continuous learning.
• Benefit from tuition reimbursement and loan forgiveness programs.
• Contribute to a culture that values teamwork, community involvement, and the principle of “First Do No Harm.”

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Health Care Provider

Industries:
Hospitals and Health Care