Care Coordinator Authorization Scheduling Specialist

Join a dedicated Neurosurgery and Spine team focused on improving patient access to specialized care. The Scheduler is responsible for managing new patient referrals, reviewing scheduling requirements, coordinating appointments, and partnering with referring providers and internal teams to ensure a seamless patient experience.

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

• High School Diploma or GED required. Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.
• Experience managing patient scheduling, referrals, and insurance authorization processes in a healthcare setting, preferably within a specialty practice.